All Systems Operational

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Check here for updates about ClickSend's service availability and the status of telecom carriers globally.
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Services Operational
90 days ago
99.99 % uptime
Today
Online Dashboard Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
HTTP API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
SMTP Operational
90 days ago
100.0 % uptime
Today
Email to SMS Operational
90 days ago
99.96 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Letters Operational
90 days ago
100.0 % uptime
Today
Postcards Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Credit Card Payments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API Response Time
Fetching
SMS API Queue
Fetching
SMS Campaigns Queue
Fetching
Past Incidents
Jun 27, 2022

No incidents reported today.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Resolved - No further incoming delays have been detected during the past 7 hours.
We believe this incident has now been resolved.
Please reach out to us via our dashboard if you do experience any messaging issues.

Jun 24, 07:19 UTC
Update - Delivery Receipts appear to be fixed as there were no further occurrences the past 15 hours.

Isolated instances of delayed inbound messages are still seen. The delays are not greater than 15minutes.

We are continuing our investigation into this and will update you as soon as more information becomes available.

Jun 24, 00:41 UTC
Update - We have implemented more changes that have prevented any further occurrences of failed Delivery Receipt and isolated instances of delayed inbound messages.

This indicates to us that the Incident should now be resolved.
We will continue to monitor this closely and post an update if any new information becomes available.

This Incident will be closed off within the next 24 hours if no further occurrences are seen.

Jun 23, 08:25 UTC
Update - We have detected more occurrences of delayed Delivery Receipts during the past 15 hours, and isolated instances of delayed inbound messages.

All delays are no more than 15mins.

We are continuing to investigate the cause of these issues and will provide an update within the next 4 hours.

Jun 23, 01:37 UTC
Update - We have implemented more changes that have prevented any further occurrences of failed Delivery Receipt since 6:00 AEST.

This indicates to us that the Incident should now be resolved.
We will continue to monitor this closely and post an update if any new information becomes available.

This Incident will be closed off within the next 24 hours if no further occurrences are seen.

Jun 22, 04:53 UTC
Update - We are still seeing isolated occurrences of the Delivery Receipt delay.

There is no impact on sending and receiving messages, but we are continuing to investigate the issue and identify the root cause and implement a permanent fix.

We will provide another update in 4hrs

Jun 22, 00:38 UTC
Update - ClickSend have seen no further interruption or delays to Delivery Receipts.

We will monitor for the next 24hrs before we close this incident.

Jun 21, 07:50 UTC
Update - ClickSend implemented a change to infrastructure that appears to have resolved the issue.

We have not seen any further Delivery Receipt delays since 12:10pm (AEST).

We will continue to monitor the issue, and provide further updates if we notice any further recurrence.

Jun 21, 05:48 UTC
Update - We are continuing to monitor for any further issues.
Jun 21, 05:47 UTC
Monitoring - ClickSend is investigating a delay with receiving and processing Delivery Receipts into our Dashboard and out to associated Webhooks.
This is not impacting SMS deliverability, and is only affecting SMS to Australia, New Zealand and the US. The maximum delay is 15mins, and the impact is intermittent, so not affecting all receipts.
ClickSend will continue to investigate and update this incident when we have more information.

Jun 21, 02:07 UTC
Jun 23, 2022
Jun 22, 2022
Jun 21, 2022
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.