tag:status.clicksend.com,2005:/historyClickSend Service Status Status - Incident History2024-03-28T02:50:18ZClickSend Service Statustag:status.clicksend.com,2005:Incident/201622212024-03-05T04:06:03Z2024-03-05T04:06:03ZSMS and MMS Delays<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>04:06</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>01:56</var> UTC</small><br><strong>Investigating</strong> - We are currently seeing SMS and MMS delays with US traffic. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. Thank you for your patience and understanding. We strongly recommend you subscribe to our status page to get latest updates: https://status.clicksend.com/#</p>tag:status.clicksend.com,2005:Incident/201381432024-03-03T23:25:04Z2024-03-03T23:25:04ZMMS Degradation<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>23:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>21:50</var> UTC</small><br><strong>Investigating</strong> - We are currently seeing MMS delays with US traffic. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. Thank you for your patience and understanding. We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#</p>tag:status.clicksend.com,2005:Incident/198640182024-01-30T07:42:37Z2024-01-30T07:42:37ZOutbound Message Delays<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:42</var> UTC</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>06:35</var> UTC</small><br><strong>Identified</strong> - Telstra have advised that there is currently a National issue with intermittent failures in sending and receiving SMS to/from their network handsets. Current investigation and restoration activities are underway.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>06:03</var> UTC</small><br><strong>Investigating</strong> - We are currently aware of outbound SMS processing delays impacting Australia - Telstra. Our engineers are investigating as a top priority. We apologize for any inconvenience, and we hope to have the situation resolved shortly.</p>tag:status.clicksend.com,2005:Incident/198192272024-01-24T23:14:10Z2024-01-24T23:14:10ZUnable to Receive Activation Token<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved now.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:13</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.clicksend.com,2005:Incident/197181972024-01-21T04:00:31Z2024-01-21T04:00:31ZDatabase Upgrade<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Scheduled</strong> - We will be undertaking scheduled maintenance on our main production database. The maintenance will require one short outage of around 5 minutes during a 30 minute window.</p>tag:status.clicksend.com,2005:Incident/195032342024-01-07T01:48:29Z2024-01-07T01:48:29ZDatabase Upgrade<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>01:48</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>02:53</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>02:49</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>02:48</var> UTC</small><br><strong>Scheduled</strong> - We will be undertaking scheduled maintenance on our main production database. The maintenance will require one short outage of around 5 minutes during a 30 minute window. During this period, the API and dashboard will be inaccessible.<br /><br />During maintenance our API will return the following response:<br /><br />{<br /> "http_code": 503,<br /> "response_code": "SERVICE_UNAVAILABLE",<br /> "response_msg": "Planned maintenance, please try again later.",<br /> "data": null<br />}</p>tag:status.clicksend.com,2005:Incident/192106872023-11-24T19:58:14Z2023-11-24T20:32:55ZClickSend Dashboard and API<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>19:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>14:40</var> UTC</small><br><strong>Investigating</strong> - We regret to inform you that the ClickSend dashboard and API have experienced degraded performance, which may affected the ClickSend services you use. Our technical team is currently fixing it.<br /><br />We apologize for any inconvenience this may have caused, and we appreciate your patience. We strongly recommend you subscribe to our status page to get the latest updates. https://status.clicksend.com/#</p>tag:status.clicksend.com,2005:Incident/190523782023-11-08T07:38:22Z2023-11-08T07:40:07ZDelivery Issue in Australia (Optus)<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:38</var> UTC</small><br><strong>Resolved</strong> - Optus has confirmed - the network has now been restored, and customers should now be back online. We know that customers rely on our network, which is why the whole team at Optus has been working hard to fix this. If you aren’t back online, please restart your handset or device. Optus sincerely apologizes to customers for today’s outage. We again thank customers for their patience.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>06:26</var> UTC</small><br><strong>Identified</strong> - The carrier has informed us that they have identified the issue and are working on implementing a fix.<br />As soon as we have any updates, they will be shared accordingly.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>06:03</var> UTC</small><br><strong>Update</strong> - Our team has already raised requests with Optus for more information on the outage and will update you as soon as we receive an update from Optus on this.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Investigating</strong> - We are aware of the nationwide Optus outage, and our team is actively addressing the situation to minimize its impact on our services. To ensure continuity, we have initiated routing measures through alternative providers. However, given the severity of the outage, message deliveries may still experience challenges. <br /><br />We are diligently monitoring the situation and will provide updates as soon as we receive further information from Optus or if there are any significant developments. You can also monitor the Optus status here https://www.optus.com.au/living-network/service-status.<br /><br />To help manage potential disruptions during this outage it is advisable to evaluate your campaigns and consider delaying the sending of messages that may fail.<br /><br />Subscribe to our status page for further updates https://status.clicksend.com/</p>tag:status.clicksend.com,2005:Incident/189024632023-10-23T19:03:07Z2024-03-01T21:46:35ZSMS/MMS Delays<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>19:03</var> UTC</small><br><strong>Resolved</strong> - We want to inform you that the delays have ended, and our team is actively monitoring residual delays in US traffic. We are investigating with the networks and will continue to provide updates. We value your understanding during this period.<br /><br />This incident has been resolved.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Investigating</strong> - We are currently seeing delays with US traffic. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. Thank you for your patience and understanding. We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#</p>tag:status.clicksend.com,2005:Incident/188558042023-10-20T05:19:08Z2023-10-20T05:29:33ZA subset of Toll-Free Numbers and 10DLC Long Codes are experiencing delivery issues.<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>05:19</var> UTC</small><br><strong>Resolved</strong> - We are currently not experiencing any delays related to 10DLC number. However, we will continue to monitor this incident. We apologize for any inconvenience this incident may have caused.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Investigating</strong> - We regret to inform you that the a sub-set of Toll Free Number and 10DLC numbers in North America are experiencing delivery issues. <br /><br />Our technical team is actively investigating the issue and working diligently to resolve it as soon as possible. <br /><br />We will provide updates on the situation as new information becomes available. <br /><br />We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. <br /><br />We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#</p>tag:status.clicksend.com,2005:Incident/186413102023-10-02T01:30:50Z2023-10-02T03:53:04ZTransactional Emails Not Sending and Deferred<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>Resolved</strong> - We are pleased to inform you that the recent issue reported Transactional Emails Not Sending and Deferred by some of our users has been resolved by our technical support team. We assigned new IPs, we are monitoring the issue and working with our vendors to ensure it does not happen again. Kindly resend all impacted emails.<br /><br />If you encounter any further technical concerns or have any questions, please do not hesitate to contact our support team via chat we are available 24/7 to assist you.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>01:26</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>10:35</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing delays in the delivery of transactional emails, and some emails may be in a deferred status. Our team is actively investigating the issue and working to resolve it as quickly as possible.</p>tag:status.clicksend.com,2005:Incident/179178492023-08-06T03:45:30Z2023-08-06T03:45:30ZDatabase Upgrade<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>03:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>03:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>01:48</var> UTC</small><br><strong>Scheduled</strong> - We will be undertaking scheduled maintenance on our main production database. The maintenance will require one short outage of around 5 minutes during a 30 minute window. During this period, the API and dashboard will be inaccessible.<br /><br />During maintenance our API will return the following response:<br /><br />{<br /> "http_code": 503,<br /> "response_code": "SERVICE_UNAVAILABLE",<br /> "response_msg": "Planned maintenance, please try again later.",<br /> "data": null<br />}</p>tag:status.clicksend.com,2005:Incident/180062802023-07-31T01:48:42Z2023-07-31T01:48:42ZDashboard is Temporary Unavailable<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>01:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>01:24</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented to resolve the issue. We will continue to monitor this incident.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>01:23</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>00:33</var> UTC</small><br><strong>Investigating</strong> - We are investigating this issue and working to resolve it as soon as possible. We apologize for any inconvenience.</p>tag:status.clicksend.com,2005:Incident/179114882023-07-21T12:24:20Z2023-07-21T12:24:20ZMarketing & Transactional email service are down.<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:33</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:32</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:31</var> UTC</small><br><strong>Investigating</strong> - ClickSend are working with our downstream email provider to resolve an issue with Email delivery impacting our Email Marketing and Transactional Email platform</p>tag:status.clicksend.com,2005:Incident/178381462023-07-12T21:38:18Z2023-07-12T21:38:18ZClickSend Dashboard<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>21:38</var> UTC</small><br><strong>Resolved</strong> - We regret to inform you that the ClickSend dashboard has experienced degraded performance, which may affected the ClickSend services you use . Our technical team has been able to fix it and should be resolved. We are monitoring for after effects, but it should be going back to normal operations. We apologize for any inconvenience this may have caused and appreciate your patience. We strongly recommend you subscribe to our status page to get latest updates. https://status.clicksend.com/#</p>tag:status.clicksend.com,2005:Incident/176208742023-06-20T12:22:22Z2023-06-20T12:22:22ZTransactional and Marketing emails delivery issue<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>12:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>06:33</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>14:17</var> UTC</small><br><strong>Identified</strong> - ClickSend are working with our downstream email provider to resolve an issue with Email Delivery impacting our Email Marketing and Transactional Email platform. All emails that are submitted to our gateway remain queued and will be delivered as soon as the email provider is able to correct the error. We are unable to cancel any emails that have already been submitted to our gateway.</p>tag:status.clicksend.com,2005:Incident/172690952023-05-16T20:46:33Z2023-05-16T20:46:33ZDelivery Issue - O2 UK<p><small>May <var data-var='date'>16</var>, <var data-var='time'>20:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Incident Start Time: 2023-05-16 13:52 UTC<br />Incident End Time: 2023-05-16 19:30 UTC</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>18:07</var> UTC</small><br><strong>Investigating</strong> - We are writing to inform you that we are currently observing delivery issues towards O2-UK. Users may observe delayed or failed MTs and MOs towards and from O2-UK. Incident Start Time: 2023-05-16 13:52 UTC https://status.clicksend.com/#</p>tag:status.clicksend.com,2005:Incident/171346722023-05-03T18:50:57Z2023-05-03T18:50:57ZSMS API Connectivity<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>Monitoring</strong> - SMS API connectivity has returned to normal and the queue of SMS campaigns is continuing to be processed.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Identified</strong> - We've identified an issue with our SMS API causing some intermittent connectivity issues. This is returning to normal levels. There is still currently a large queue of SMS campaigns to be processed which we are also working to resolve.</p>tag:status.clicksend.com,2005:Incident/169484412023-04-24T04:07:35Z2023-04-24T04:07:35ZRecharges not working<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>04:07</var> UTC</small><br><strong>Resolved</strong> - The issue is now resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>03:40</var> UTC</small><br><strong>Investigating</strong> - Our recharges are currently not working, we are investigating the issue, will keep you posted. We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#</p>tag:status.clicksend.com,2005:Incident/168065662023-04-16T04:30:15Z2023-04-16T04:30:15ZDatabase Upgrade<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>07:29</var> UTC</small><br><strong>Scheduled</strong> - We will be undertaking scheduled maintenance on our main production database. The maintenance will require one short outage of around 5 minutes during a 60 minute window. During this period, the API and dashboard will be inaccessible.<br /><br />During maintenance our API will return the following response:<br /><br />{<br /> "http_code": 503,<br /> "response_code": "SERVICE_UNAVAILABLE",<br /> "response_msg": "Planned maintenance, please try again later.",<br /> "data": null<br />}</p>tag:status.clicksend.com,2005:Incident/167727202023-04-07T02:34:17Z2023-04-07T02:34:17ZEmail to SMS/Voice/Fax unavailable<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>02:34</var> UTC</small><br><strong>Resolved</strong> - This issue has now been resolved. Any email to sms/voice/fax that was sent to us during this period would have bounced and will need to be resent. All inbound sms email notifications were queued and will be sent out shortly.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are working on resolving as soon as possible.<br /><br />Please note, this issue is also affecting inbound SMS email notifications.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>18:53</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting our email to sms, email to voice and email to fax products.</p>tag:status.clicksend.com,2005:Incident/166277562023-04-02T01:32:38Z2023-04-02T01:32:38ZDatabase Updates<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>01:32</var> UTC</small><br><strong>Completed</strong> - This scheduled maintenance has been postponed to a later date.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>06:57</var> UTC</small><br><strong>Scheduled</strong> - We will be undertaking scheduled maintenance on our main production database. The maintenance will require one short outage of around 5 minutes during a 30 minute window. During this period, the API and dashboard will be inaccessible.<br /><br />During maintenance our API will return the following response:<br /><br />{<br /> "http_code": 503,<br /> "response_code": "SERVICE_UNAVAILABLE",<br /> "response_msg": "Planned maintenance, please try again later.",<br /> "data": null<br />}</p>tag:status.clicksend.com,2005:Incident/159088422023-02-19T23:35:05Z2023-02-19T23:35:05ZTraffic to UAE is currently blocked<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>23:35</var> UTC</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>09:38</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>04:15</var> UTC</small><br><strong>Investigating</strong> - All SMS traffic to UAE is currently blocked for customers without a registered SenderID. We are working with the Telecommunications Carriers to reinstate sending over our default SenderID. Customers can also register a dedicated SenderID by reaching out to ClickSend Support.</p>tag:status.clicksend.com,2005:Incident/139979902022-11-30T09:00:00Z2022-11-30T10:50:58ZDelivery days to UK<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Resolved</strong> - An error with a downstream provider caused delivery delays to UK handsets between 8:52am and 10:22am GMT on 30th Nov, 2022. Traffic was re-routed successfully to a working provider at 10:22. Previously delayed messages started to send at around 10:30am and have now been delivered.</p>tag:status.clicksend.com,2005:Incident/132419382022-11-17T01:56:36Z2022-11-17T02:10:25ZIncident Name: Fax service down<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>01:56</var> UTC</small><br><strong>Resolved</strong> - The issue was identified, and we are working with the Carrier's support team. We have fixed the issue now. All pending Faxes have been sent now.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>01:33</var> UTC</small><br><strong>Investigating</strong> - Our Fax service is currently down, we are investigating the issue.</p>