Transactional and Marketing emails delivery issue

Incident Report for ClickSend Service Status

Resolved

This incident has been resolved.

Posted Jun 20, 2023 - 12:22 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 20, 2023 - 06:33 UTC

Identified

ClickSend are working with our downstream email provider to resolve an issue with Email Delivery impacting our Email Marketing and Transactional Email platform. All emails that are submitted to our gateway remain queued and will be delivered as soon as the email provider is able to correct the error. We are unable to cancel any emails that have already been submitted to our gateway.

Posted Jun 19, 2023 - 14:17 UTC

This incident affected: Products (Email).